This session, delivered by Fiona Callan, Carmichael examined:
Understanding Conflict: What is Conflict, Why does it exist, Who does it impact on, How this affects the wider living/working space.
Preventing Conflict: Organisation values, culture, structure and governance, Personal values and Flashpoints
Managing Conflict: Informal and formal strategies, Personal responsibility, Conflict styles and when and how to use them, Resistance to change, Focus and Good governance
Sustaining change: Roles and responsibilities, Good governance, Self-management and Personal well-being for impactful outcomes